Consumer Law to be Amended for E-Filing of complaints

Thursday, Jun 11, 2015,20:53 IST By metrovaartha A A A

New Delhi | The government has proposed to amend the consumer protection law to enable e-filing of complaints, thereby not requiring any personal appearance till the stage of admission.
The amendments in existing Consumer Protection Act have been finalised and the same will be brought in Parliament in the Monsoon session, Union Consumer Affairs and Food & Public Distribution Minister Ram Vilas Paswan has said.
The proposed amendments will make consumer redressal inexpensive and quick. It will also provide for recall of goods and services, if found unsafe or hazardous, and compensation to consumers, Mr Paswan informed mediapersons here.
According to the proposed amendments, the Government would also treat the adulteration in food products and deficiency in consumer services as corruption.
Referring to the recent case of alleged adultration in Maggi noodles, the Minister said the Government is exploring all possible options to check reccurrance of such incidents and ensure exemplary action to safeguard interests of consumers.
The government has also proposed a Central Consumer Protection Authority to investigate unfair trade practices and check misleading advertisements, initiate class action and order recall or replacement of defective products.
Provision is being made for product liability to enable consumers to sue for damage caused by defective products or deficient services.
Mr Paswan said a dedicated portal www.gama.gov, to enable consumers to register their grievances against misleading advertisements (GAMA), has already been launched, which will cover six key sectors: food and agriculture, heath, education, real estate, transport, and financial services.
The complaints lodged on the portal will be taken up with the relevant authorities or the sector regulators and the consumer will be informed after the action is taken, he said.