Thiruvananthapuram | A customer care centre named ‘SBT Care’ was launched here to provide better service to the Banks customers and to the general public by way of information on products and services, support and guidance on banking matters, redressal of issues faced by customers. State Bank of Travancore Managing Director Jeevandas Narayan inaugurated the centre.
Callers will be able to access the facility through the Toll Free number 1800 425 7733. Callers on the Toll Free number will be provided information on Loan and Deposit products. Other services offered include ATM Card trouble shooting, Internet Banking support, Mobile banking support, receipt of complaints and grievances.
Unlike call centres SBT CARE will be manned by staff of the Bank with good banking exposure to ensure caller satisfaction. The Bank also rolled out a Missed Call facility. Account holders with mobile phone numbers registered with the Bank can give a Missed Call on the Toll Free Number 1800 270 2525 and they will get an SMS immediately showing their account balance.