Kochi | For the first time in Indian Banking, Federal Bank, a leading private bank with its head quarters in Kerala, introduced automated chat facility.
If a customer had a query on Federal Bank’s products and services, she or he could now get it clarified by visiting the Bank’s website (www.federalbank.co.in) and chatting with Anita, the Bank’s virtual relationship officer/virtual agent. This service is fast, efficient and available 24X7 across all geographies, a bank release said here today.
To enable the facility, Federal Bank had tied up with CogniCor, the award winning provider of automated customer service, whose virtual agent solution works on artificial intelligence based technology.
Unlike regular chat solutions the CogniCor Virtual Agent dynamically generates personalized responses to customer queries, thus enhancing the effectiveness of online chat facility, it added.
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