New Delhi | Country’s two leading mobile operators Bharti Airtel and Vodafone are rolling out e-KYC service at their stores to help customers activate new SIMs instantly with Aadhaar number verification.
While Airtel has rolled out the service at its stores in Delhi-NCR, Vodafone is launching the facility across India from August 24.
Airtel had 25.4 crore subscribers while Vodafone had a base of 19.8 crore users as on May 2016, according to the Trai data.
“Customers walking in for a new connection at our stores will walk out talking in just a few minutes. We had partnered with the Department of Telecom (DoT) to pilot the Aadhaar based e-KYC solution and tested it successfully in two circles,” Vodafone India Director Sandeep Kataria said in a statement.
“Effective Wednesday, August 24, we are rolling it out across the country,” Kataria said.
Airtel said the solution – currently live at its Delhi NCR stores – would be available at company-operated stores across the country over the next few days.
The eKYC facility would shortly also be extended to those stores which are not directly operated by the company, a Bharti Airtel spokesperson said.
Mobile customers opting for electronic Know Your Customer verification just need to know their Aadhaar number, which along with their fingerprint, will be good enough for confirmation for both new pre-paid and post-paid connections.
In contrast to existing document-based process, the move is intended to cut down time for SIM activation as customer verification is done instantly.
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